Refund policy

Last updated: 2026-09-28

You see a watermarked preview before paying, so you know what you will get. If you're not happy anyway, you can have your money back.

14-day refund, no questions asked

Any payment made in the last 14 days can be refunded in full, for any reason, including a rejected application. Claim it yourself on the refund page:

1. Enter the email address you used at checkout.
2. We email you a link, valid for 30 minutes. It lists your payments from that address in the last 14 days.
3. Open it and press "Confirm refund". Every listed payment is refunded in full.

The emailed link makes sure only the person who paid can refund an order. If there is no payment from that address in the last 14 days, the email tells you so.

Limit: 3 refunds per email address

Each email address can receive at most 3 refunds in total, including refunds handled by our support team. Once an address has had 3 refunds, no further refunds are possible for it, and a refund request sends an email explaining this. If an address has fewer refunds left than eligible payments, the most recent payments are refunded first.

After a refund

• The download links for the refunded order stop working.
• Refunds go back to your original payment method through Dodo Payments, our merchant of record, and can take a few business days to appear on your statement.

After 14 days

Self-service refunds end 14 days after payment. If something is still wrong after that (for example, you were charged twice, or the file doesn't match the published pixel size), email support@visaphotos.app with your order ID and we'll look into it.

Right of withdrawal

Because your files are made available immediately, you are asked before paying to consent to immediate download and to acknowledge that your 14-day right of withdrawal (for consumers in the EU and UK) ends once the download is available. The 14-day refund above is offered in addition to that, and doesn't affect any other rights you have by law.